Matches in SemOpenAlex for { <https://semopenalex.org/work/W4386206429> ?p ?o ?g. }
- W4386206429 endingPage "103587" @default.
- W4386206429 startingPage "103587" @default.
- W4386206429 abstract "This research proposes a model that identifies the antecedents of customers’ attitudes and behaviours towards the utilization of artificially intelligent (AI) social service robots in hospitality and tourism service delivery. The model highlights the importance of trust and its determinants on customers’ attitudes and behaviours towards social service robots. The proposed model and the hypotheses are tested utilizing data collected from the users of two distinctly different hospitality and tourism services. Data were analysed adopting a PLS-SEM approach. Results indicate that the level of acceptance of the use of social robots in service delivery is determined by a multistage process, in which trust perceptions play critical roles. Heuristic (i.e., hedonic motivation) and the individual (i.e., innovativeness) factors positively influence trust in social robots during service delivery. Findings, however, suggest significant differences in different service contexts: anthropomorphism has no effect on trust construct and effort expectancy does not influence positive emotion in hedonic service contexts while these relationships are significant in functional service contexts. Practical and theoretical implications of the findings are discussed." @default.
- W4386206429 created "2023-08-28" @default.
- W4386206429 creator A5012200215 @default.
- W4386206429 creator A5030003325 @default.
- W4386206429 creator A5040191717 @default.
- W4386206429 creator A5086298888 @default.
- W4386206429 date "2023-09-01" @default.
- W4386206429 modified "2023-09-26" @default.
- W4386206429 title "Role of trust in customer attitude and behaviour formation towards social service robots" @default.
- W4386206429 cites W1966272739 @default.
- W4386206429 cites W1985354288 @default.
- W4386206429 cites W1985926185 @default.
- W4386206429 cites W2017368322 @default.
- W4386206429 cites W2045904990 @default.
- W4386206429 cites W2058511348 @default.
- W4386206429 cites W2072637925 @default.
- W4386206429 cites W2106096361 @default.
- W4386206429 cites W2156007219 @default.
- W4386206429 cites W2162061662 @default.
- W4386206429 cites W2167860992 @default.
- W4386206429 cites W2168569455 @default.
- W4386206429 cites W2257140431 @default.
- W4386206429 cites W2280321044 @default.
- W4386206429 cites W2415095943 @default.
- W4386206429 cites W2505276455 @default.
- W4386206429 cites W2514939626 @default.
- W4386206429 cites W2594187024 @default.
- W4386206429 cites W2751092903 @default.
- W4386206429 cites W2759179367 @default.
- W4386206429 cites W2786141192 @default.
- W4386206429 cites W2788781842 @default.
- W4386206429 cites W2790574408 @default.
- W4386206429 cites W2793277670 @default.
- W4386206429 cites W2885538622 @default.
- W4386206429 cites W2886820228 @default.
- W4386206429 cites W2894528744 @default.
- W4386206429 cites W2899803801 @default.
- W4386206429 cites W2905860750 @default.
- W4386206429 cites W2909770671 @default.
- W4386206429 cites W2913338654 @default.
- W4386206429 cites W2913916101 @default.
- W4386206429 cites W2918214187 @default.
- W4386206429 cites W2938770898 @default.
- W4386206429 cites W2940185621 @default.
- W4386206429 cites W2947308709 @default.
- W4386206429 cites W2978077952 @default.
- W4386206429 cites W3010567303 @default.
- W4386206429 cites W3024806283 @default.
- W4386206429 cites W3034382440 @default.
- W4386206429 cites W3048156727 @default.
- W4386206429 cites W3049065391 @default.
- W4386206429 cites W3080101757 @default.
- W4386206429 cites W3093624207 @default.
- W4386206429 cites W3095345514 @default.
- W4386206429 cites W3107779337 @default.
- W4386206429 cites W3108447536 @default.
- W4386206429 cites W3110566746 @default.
- W4386206429 cites W3121504565 @default.
- W4386206429 cites W3124654436 @default.
- W4386206429 cites W3125976894 @default.
- W4386206429 cites W3135735810 @default.
- W4386206429 cites W3135891156 @default.
- W4386206429 cites W3149101596 @default.
- W4386206429 cites W3157200701 @default.
- W4386206429 cites W3187257167 @default.
- W4386206429 cites W3194234882 @default.
- W4386206429 cites W3196362788 @default.
- W4386206429 cites W3199732581 @default.
- W4386206429 cites W3200005887 @default.
- W4386206429 cites W3208453297 @default.
- W4386206429 cites W3212905267 @default.
- W4386206429 cites W3216377445 @default.
- W4386206429 cites W4205419626 @default.
- W4386206429 cites W4229372904 @default.
- W4386206429 cites W4234372245 @default.
- W4386206429 cites W4283465375 @default.
- W4386206429 cites W4290632542 @default.
- W4386206429 cites W4294622180 @default.
- W4386206429 cites W4309080705 @default.
- W4386206429 cites W4312054242 @default.
- W4386206429 cites W4312569522 @default.
- W4386206429 cites W4317669872 @default.
- W4386206429 doi "https://doi.org/10.1016/j.ijhm.2023.103587" @default.
- W4386206429 hasPublicationYear "2023" @default.
- W4386206429 type Work @default.
- W4386206429 citedByCount "0" @default.
- W4386206429 crossrefType "journal-article" @default.
- W4386206429 hasAuthorship W4386206429A5012200215 @default.
- W4386206429 hasAuthorship W4386206429A5030003325 @default.
- W4386206429 hasAuthorship W4386206429A5040191717 @default.
- W4386206429 hasAuthorship W4386206429A5086298888 @default.
- W4386206429 hasConcept C107482638 @default.
- W4386206429 hasConcept C131158328 @default.
- W4386206429 hasConcept C144133560 @default.
- W4386206429 hasConcept C15744967 @default.
- W4386206429 hasConcept C162853370 @default.
- W4386206429 hasConcept C169760540 @default.
- W4386206429 hasConcept C17744445 @default.