Matches in SemOpenAlex for { <https://semopenalex.org/work/W4386320174> ?p ?o ?g. }
Showing items 1 to 71 of
71
with 100 items per page.
- W4386320174 endingPage "2354" @default.
- W4386320174 startingPage "2346" @default.
- W4386320174 abstract "This study aims to determine and analyze the effect of service quality, namely; tangible, reliability, responsiveness, assurance, empathy and image on customer satisfaction PT. Bank Central Asia (BCA) in Surabaya. This type of research is basic research using 6 research variables, namely tangibility, reliability, responsiveness, assurance, empathy and image. This study uses primary data by distributing questionnaires online. The sample used in this study were 320 respondents. While the data processing method in this study uses the IBM SPSS Statistic 24 software to test the validity and reliability test. While the method used for data processing is the SEM (Structural Equation Modeling) method with IBM AMOS 22.0 software to perform model tests (measurement models and structural models) and hypothesis testing. The results showed that the variables Tangibility, Assurance, Emphaty and Image have a significant positive relationship to Customer Satisfaction. Meanwhile, the Reliability and Responsiveness variables have a positive and insignificant relationship with Customer Satisfaction. 
 Keywords: Service Quality, Customer Satisfaction, Image, Banking Service Quality" @default.
- W4386320174 created "2023-09-01" @default.
- W4386320174 creator A5062426259 @default.
- W4386320174 date "2023-05-28" @default.
- W4386320174 modified "2023-09-27" @default.
- W4386320174 title "Pengaruh Tangibility, Reliability, Responsiveness, Assurance, Emphaty Dan Image Terhadap Customer Satisfaction pada PT. Bank Central Asia (BCA) Di Surabaya" @default.
- W4386320174 doi "https://doi.org/10.31539/costing.v6i2.5301" @default.
- W4386320174 hasPublicationYear "2023" @default.
- W4386320174 type Work @default.
- W4386320174 citedByCount "0" @default.
- W4386320174 crossrefType "journal-article" @default.
- W4386320174 hasAuthorship W4386320174A5062426259 @default.
- W4386320174 hasBestOaLocation W43863201741 @default.
- W4386320174 hasConcept C105795698 @default.
- W4386320174 hasConcept C121332964 @default.
- W4386320174 hasConcept C140781008 @default.
- W4386320174 hasConcept C144133560 @default.
- W4386320174 hasConcept C15744967 @default.
- W4386320174 hasConcept C162853370 @default.
- W4386320174 hasConcept C163258240 @default.
- W4386320174 hasConcept C171250308 @default.
- W4386320174 hasConcept C191511416 @default.
- W4386320174 hasConcept C192562407 @default.
- W4386320174 hasConcept C2779885105 @default.
- W4386320174 hasConcept C2780378061 @default.
- W4386320174 hasConcept C33923547 @default.
- W4386320174 hasConcept C41008148 @default.
- W4386320174 hasConcept C43214815 @default.
- W4386320174 hasConcept C62520636 @default.
- W4386320174 hasConcept C70388272 @default.
- W4386320174 hasConcept C71104824 @default.
- W4386320174 hasConcept C77805123 @default.
- W4386320174 hasConceptScore W4386320174C105795698 @default.
- W4386320174 hasConceptScore W4386320174C121332964 @default.
- W4386320174 hasConceptScore W4386320174C140781008 @default.
- W4386320174 hasConceptScore W4386320174C144133560 @default.
- W4386320174 hasConceptScore W4386320174C15744967 @default.
- W4386320174 hasConceptScore W4386320174C162853370 @default.
- W4386320174 hasConceptScore W4386320174C163258240 @default.
- W4386320174 hasConceptScore W4386320174C171250308 @default.
- W4386320174 hasConceptScore W4386320174C191511416 @default.
- W4386320174 hasConceptScore W4386320174C192562407 @default.
- W4386320174 hasConceptScore W4386320174C2779885105 @default.
- W4386320174 hasConceptScore W4386320174C2780378061 @default.
- W4386320174 hasConceptScore W4386320174C33923547 @default.
- W4386320174 hasConceptScore W4386320174C41008148 @default.
- W4386320174 hasConceptScore W4386320174C43214815 @default.
- W4386320174 hasConceptScore W4386320174C62520636 @default.
- W4386320174 hasConceptScore W4386320174C70388272 @default.
- W4386320174 hasConceptScore W4386320174C71104824 @default.
- W4386320174 hasConceptScore W4386320174C77805123 @default.
- W4386320174 hasIssue "2" @default.
- W4386320174 hasLocation W43863201741 @default.
- W4386320174 hasOpenAccess W4386320174 @default.
- W4386320174 hasPrimaryLocation W43863201741 @default.
- W4386320174 hasRelatedWork W2182900339 @default.
- W4386320174 hasRelatedWork W2188052553 @default.
- W4386320174 hasRelatedWork W2392033952 @default.
- W4386320174 hasRelatedWork W2476753218 @default.
- W4386320174 hasRelatedWork W2566105583 @default.
- W4386320174 hasRelatedWork W2578691069 @default.
- W4386320174 hasRelatedWork W2739996983 @default.
- W4386320174 hasRelatedWork W2991999705 @default.
- W4386320174 hasRelatedWork W3138035568 @default.
- W4386320174 hasRelatedWork W4323073283 @default.
- W4386320174 hasVolume "6" @default.
- W4386320174 isParatext "false" @default.
- W4386320174 isRetracted "false" @default.
- W4386320174 workType "article" @default.