Matches in SemOpenAlex for { <https://semopenalex.org/work/W4386531823> ?p ?o ?g. }
Showing items 1 to 97 of
97
with 100 items per page.
- W4386531823 endingPage "243" @default.
- W4386531823 startingPage "229" @default.
- W4386531823 abstract "An inclusive service is usable regardless of the functional abilities of its users. Increasing the inclusiveness of critical services such as higher education contributes to reducing disparities and can be viewed as an institutional value proposition for society as a whole. However, the notion of inclusion is becoming more multifaceted and context-dependent. Addressing it at scale often takes the “watering can” approach, which is resource-intensive and may not be effective. As a basis for better service design decisions as well as planning and allocation of resources, we introduce an approach to representing, analysing and communicating the structure of public institutional service environments. In an ontological model of inclusion in a service, we demonstrate that inclusion problems result from a mismatch between environmental factors and user characteristics. Further, using higher education as a case of application, we analyse the mismatch by creating a risk-aware goal model of a service - a university course. The viability of the approach has been validated by a group of practitioners with expertise in the design of university programmes and the power of organisational decision-making. The approach we propose enables service designers to identify and systematically address inclusion problems in their respective service environments." @default.
- W4386531823 created "2023-09-09" @default.
- W4386531823 creator A5028109093 @default.
- W4386531823 creator A5042245150 @default.
- W4386531823 creator A5092772982 @default.
- W4386531823 date "2023-01-01" @default.
- W4386531823 modified "2023-10-16" @default.
- W4386531823 title "A Model-Based Approach to Decision Support for Designing Inclusive Services" @default.
- W4386531823 cites W1750987038 @default.
- W4386531823 cites W1963611701 @default.
- W4386531823 cites W1971389236 @default.
- W4386531823 cites W2106651119 @default.
- W4386531823 cites W2140476057 @default.
- W4386531823 cites W2239306219 @default.
- W4386531823 cites W2291288208 @default.
- W4386531823 cites W2572187719 @default.
- W4386531823 cites W2792019009 @default.
- W4386531823 cites W2890548887 @default.
- W4386531823 cites W2990768642 @default.
- W4386531823 cites W3017596665 @default.
- W4386531823 cites W3021222108 @default.
- W4386531823 cites W3024439809 @default.
- W4386531823 cites W3024681671 @default.
- W4386531823 cites W3041897868 @default.
- W4386531823 cites W3110032402 @default.
- W4386531823 cites W3184637468 @default.
- W4386531823 cites W3196793434 @default.
- W4386531823 cites W4200431525 @default.
- W4386531823 cites W4249510007 @default.
- W4386531823 cites W4303983242 @default.
- W4386531823 cites W52511144 @default.
- W4386531823 doi "https://doi.org/10.1007/978-3-031-43126-5_17" @default.
- W4386531823 hasPublicationYear "2023" @default.
- W4386531823 type Work @default.
- W4386531823 citedByCount "0" @default.
- W4386531823 crossrefType "book-chapter" @default.
- W4386531823 hasAuthorship W4386531823A5028109093 @default.
- W4386531823 hasAuthorship W4386531823A5042245150 @default.
- W4386531823 hasAuthorship W4386531823A5092772982 @default.
- W4386531823 hasConcept C109359841 @default.
- W4386531823 hasConcept C127413603 @default.
- W4386531823 hasConcept C136764020 @default.
- W4386531823 hasConcept C144133560 @default.
- W4386531823 hasConcept C151730666 @default.
- W4386531823 hasConcept C15744967 @default.
- W4386531823 hasConcept C162853370 @default.
- W4386531823 hasConcept C206345919 @default.
- W4386531823 hasConcept C2779343474 @default.
- W4386531823 hasConcept C2780378061 @default.
- W4386531823 hasConcept C2780615836 @default.
- W4386531823 hasConcept C31258907 @default.
- W4386531823 hasConcept C41008148 @default.
- W4386531823 hasConcept C539667460 @default.
- W4386531823 hasConcept C56739046 @default.
- W4386531823 hasConcept C61063171 @default.
- W4386531823 hasConcept C68595000 @default.
- W4386531823 hasConcept C68991459 @default.
- W4386531823 hasConcept C77805123 @default.
- W4386531823 hasConcept C86803240 @default.
- W4386531823 hasConceptScore W4386531823C109359841 @default.
- W4386531823 hasConceptScore W4386531823C127413603 @default.
- W4386531823 hasConceptScore W4386531823C136764020 @default.
- W4386531823 hasConceptScore W4386531823C144133560 @default.
- W4386531823 hasConceptScore W4386531823C151730666 @default.
- W4386531823 hasConceptScore W4386531823C15744967 @default.
- W4386531823 hasConceptScore W4386531823C162853370 @default.
- W4386531823 hasConceptScore W4386531823C206345919 @default.
- W4386531823 hasConceptScore W4386531823C2779343474 @default.
- W4386531823 hasConceptScore W4386531823C2780378061 @default.
- W4386531823 hasConceptScore W4386531823C2780615836 @default.
- W4386531823 hasConceptScore W4386531823C31258907 @default.
- W4386531823 hasConceptScore W4386531823C41008148 @default.
- W4386531823 hasConceptScore W4386531823C539667460 @default.
- W4386531823 hasConceptScore W4386531823C56739046 @default.
- W4386531823 hasConceptScore W4386531823C61063171 @default.
- W4386531823 hasConceptScore W4386531823C68595000 @default.
- W4386531823 hasConceptScore W4386531823C68991459 @default.
- W4386531823 hasConceptScore W4386531823C77805123 @default.
- W4386531823 hasConceptScore W4386531823C86803240 @default.
- W4386531823 hasLocation W43865318231 @default.
- W4386531823 hasOpenAccess W4386531823 @default.
- W4386531823 hasPrimaryLocation W43865318231 @default.
- W4386531823 hasRelatedWork W2143315907 @default.
- W4386531823 hasRelatedWork W2166567760 @default.
- W4386531823 hasRelatedWork W2269539645 @default.
- W4386531823 hasRelatedWork W2307997317 @default.
- W4386531823 hasRelatedWork W2393100227 @default.
- W4386531823 hasRelatedWork W2393746581 @default.
- W4386531823 hasRelatedWork W2609687897 @default.
- W4386531823 hasRelatedWork W2756965950 @default.
- W4386531823 hasRelatedWork W3023675552 @default.
- W4386531823 hasRelatedWork W4255182082 @default.
- W4386531823 isParatext "false" @default.
- W4386531823 isRetracted "false" @default.
- W4386531823 workType "book-chapter" @default.