Matches in SemOpenAlex for { <https://semopenalex.org/work/W4386768473> ?p ?o ?g. }
Showing items 1 to 73 of
73
with 100 items per page.
- W4386768473 abstract "The food delivery market in Malaysia has witnessed significant profitability, attracting various companies, including hotels, to venture into online food delivery services amid the global COVID-19 pandemic. In this context, a 3-star hotel in Pahang, Malaysia implemented food delivery services to bolster its food and beverage department’s profitability, presenting an intriguing case. This study aimed to identify the key factors influencing customer satisfaction with online food delivery (OFD) services. As a result of surveying 145 customers who utilised OFD services and employing statistical methods, namely descriptive statistics and multiple regression analysis, the analysis of collected data revealed five factors influencing customer satisfaction: price, service quality, type of payment, type of promotion, and variety of food. However, only four factors significantly impacted customer satisfaction with OFD services. Notably, the type of promotion emerged as the most influential factor, followed by the variety of food, prices, and types of payment. Interestingly, service quality did not have an influence on customer satisfaction within the context of OFD services. These findings have significant implications for businesses in the OFD industry, providing valuable insights to enhance customer satisfaction and cultivate customer loyalty. This study concludes by offering recommendations to businesses and suggesting potential areas for future research in this domain." @default.
- W4386768473 created "2023-09-16" @default.
- W4386768473 date "2023-09-01" @default.
- W4386768473 modified "2023-09-26" @default.
- W4386768473 title "Factors That Influence Customer Satisfaction with Online Food Delivery (OFD) Services: A Case of 3-Star Hotel in Pahang, Malaysia" @default.
- W4386768473 doi "https://doi.org/10.55057/ijbtm.2023.5.s1.15" @default.
- W4386768473 hasPublicationYear "2023" @default.
- W4386768473 type Work @default.
- W4386768473 citedByCount "0" @default.
- W4386768473 crossrefType "journal-article" @default.
- W4386768473 hasBestOaLocation W43867684731 @default.
- W4386768473 hasConcept C10138342 @default.
- W4386768473 hasConcept C105795698 @default.
- W4386768473 hasConcept C111472728 @default.
- W4386768473 hasConcept C112698675 @default.
- W4386768473 hasConcept C129361004 @default.
- W4386768473 hasConcept C138885662 @default.
- W4386768473 hasConcept C140781008 @default.
- W4386768473 hasConcept C144133560 @default.
- W4386768473 hasConcept C145097563 @default.
- W4386768473 hasConcept C146897074 @default.
- W4386768473 hasConcept C162853370 @default.
- W4386768473 hasConcept C166957645 @default.
- W4386768473 hasConcept C17744445 @default.
- W4386768473 hasConcept C191511416 @default.
- W4386768473 hasConcept C199539241 @default.
- W4386768473 hasConcept C205649164 @default.
- W4386768473 hasConcept C2779343474 @default.
- W4386768473 hasConcept C2779530757 @default.
- W4386768473 hasConcept C2780378061 @default.
- W4386768473 hasConcept C33923547 @default.
- W4386768473 hasConcept C39896193 @default.
- W4386768473 hasConcept C94625758 @default.
- W4386768473 hasConcept C98147612 @default.
- W4386768473 hasConceptScore W4386768473C10138342 @default.
- W4386768473 hasConceptScore W4386768473C105795698 @default.
- W4386768473 hasConceptScore W4386768473C111472728 @default.
- W4386768473 hasConceptScore W4386768473C112698675 @default.
- W4386768473 hasConceptScore W4386768473C129361004 @default.
- W4386768473 hasConceptScore W4386768473C138885662 @default.
- W4386768473 hasConceptScore W4386768473C140781008 @default.
- W4386768473 hasConceptScore W4386768473C144133560 @default.
- W4386768473 hasConceptScore W4386768473C145097563 @default.
- W4386768473 hasConceptScore W4386768473C146897074 @default.
- W4386768473 hasConceptScore W4386768473C162853370 @default.
- W4386768473 hasConceptScore W4386768473C166957645 @default.
- W4386768473 hasConceptScore W4386768473C17744445 @default.
- W4386768473 hasConceptScore W4386768473C191511416 @default.
- W4386768473 hasConceptScore W4386768473C199539241 @default.
- W4386768473 hasConceptScore W4386768473C205649164 @default.
- W4386768473 hasConceptScore W4386768473C2779343474 @default.
- W4386768473 hasConceptScore W4386768473C2779530757 @default.
- W4386768473 hasConceptScore W4386768473C2780378061 @default.
- W4386768473 hasConceptScore W4386768473C33923547 @default.
- W4386768473 hasConceptScore W4386768473C39896193 @default.
- W4386768473 hasConceptScore W4386768473C94625758 @default.
- W4386768473 hasConceptScore W4386768473C98147612 @default.
- W4386768473 hasLocation W43867684731 @default.
- W4386768473 hasOpenAccess W4386768473 @default.
- W4386768473 hasPrimaryLocation W43867684731 @default.
- W4386768473 hasRelatedWork W2026237340 @default.
- W4386768473 hasRelatedWork W2065541296 @default.
- W4386768473 hasRelatedWork W2513277341 @default.
- W4386768473 hasRelatedWork W2783756991 @default.
- W4386768473 hasRelatedWork W2788140284 @default.
- W4386768473 hasRelatedWork W3007976784 @default.
- W4386768473 hasRelatedWork W3121310208 @default.
- W4386768473 hasRelatedWork W3163562345 @default.
- W4386768473 hasRelatedWork W3196983920 @default.
- W4386768473 hasRelatedWork W4286383319 @default.
- W4386768473 isParatext "false" @default.
- W4386768473 isRetracted "false" @default.
- W4386768473 workType "article" @default.