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• W4386869356 abstract "While derived from software engineering, “agile” as a concept has become increasingly sought-after among public sector organizations in the last decade as the means to becoming more responsive, flexible, adaptive, and rapid in their behavior. However, there is a limited understanding of what it means to be agile in the public organization context. How do public sector organizations change when agile approaches are introduced. This chapter contributes to the literature by exploring the practitioners’ understanding and approach to agile governance and identifies the knowledge gaps facing their applications and practices. To carry out our investigation, we conducted in-depth semi-structured interviews (n = 14) with public service providers from Rwanda’s “one-stop shop” platform, where agile methods are used in the development of digital public services." @default.
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• W4386869356 date "2023-01-01" @default.
• W4386869356 modified "2023-09-27" @default.
• W4386869356 title "An Exploration of Agile Governance in Rwandan Public Service Delivery" @default.
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• W4386869356 doi "https://doi.org/10.1007/978-3-031-36103-6_4" @default.
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