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- W4386964904 abstract "Standardized routine operation management (SROM) has been widely accepted and applied by kinds of enterprises and played a key supporting role. With full use of the emerging knowledge-based smart management technology, SROM will further increase comprehensive efficiency and save human resources greatly at the same time, especially for small and medium enterprises (SMEs). Hence, we propose a systematic knowledge-based smart management method to transfer SROM activities from human operations to automatic response by means of knowledge explicitation, organization, sharing and reusing, which can be further achieved by employing knowledge graph. We took a typical SROM instance, ISO 9000 implementation management, as an example to validate the transformation from human activities to knowledge graph-based automatic operation. We firstly analyzed characteristics of domain knowledge and constructed an ontology model according to the knowledge stability. Secondly, a hybrid knowledge graph construction and dynamic updating framework together with related algorithms were designed by deliberately integrating semantic similarity calculation and NLP. Thirdly, we developed a question-answering mechanism and reasoning system based on the ISO 9000 implementation knowledge graph to support automatic decision and feedback for ISO 9000 routine operation management including knowledge learning and processes auditing. Finally, the practicability and effectiveness of SROMKG has been verified in a SME in China, and the application of question-answering, job responsibility recommendation, conflict detection, semantic detection, multidimensional statistical analysis has been realized. In the future, the system can also realize the application of auxiliary optimization decision, vertical risk control, operation mode analysis, optimization model improvement experience and so on." @default.
- W4386964904 created "2023-09-23" @default.
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- W4386964904 date "2023-10-01" @default.
- W4386964904 modified "2023-10-16" @default.
- W4386964904 title "A systematic knowledge graph-based smart management method for operations: A case study of standardized management" @default.
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- W4386964904 doi "https://doi.org/10.1016/j.heliyon.2023.e20390" @default.
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