Matches in SemOpenAlex for { <https://semopenalex.org/work/W4387106998> ?p ?o ?g. }
Showing items 1 to 98 of
98
with 100 items per page.
- W4387106998 abstract "Abstract On the post-pandemic recovery green economy track, especially in the hospitality and tourism industry, businesses must accelerate digital transformation and enter the race to increase customer experience. Improving customer experience is critical, and understanding customers’ emotions and needs after using hotel services is crucial. This is why businesses increasingly rely on online customer reviews on booking sites to gain insight into what their customers seek. By understanding their needs and experiences, hotel managers can provide services that meet customer expectations and improve overall service quality. Although online review analysis is meaningful for hotel managers because of its practicality in business operations, a specific model, method, or tool is needed to explore customer emotions. This study proposes a method to analyze customers’ online reviews of Vietnamese hotel services. With a Data set of 20,551 reviews collected from TripAdvisor, the study examines customers’ perceptions of Vietnamese hotel services overall and aspects of hotel services by combining language rules of natural language and inferential statistics. The key findings indicate that customers are most satisfied with the “place” aspect of hotels, with a satisfaction rate of 78%, while the “room” service aspect has the lowest satisfaction rate at 61.3%. These results have recommended that hotel managers in Vietnam prioritize understanding customers’ sentiments and opinions to improve service quality in aspects where satisfaction rates are lower." @default.
- W4387106998 created "2023-09-28" @default.
- W4387106998 creator A5019465721 @default.
- W4387106998 creator A5022226509 @default.
- W4387106998 date "2023-09-27" @default.
- W4387106998 modified "2023-10-12" @default.
- W4387106998 title "Understanding customer experience with Vietnamese hotels by analyzing online reviews" @default.
- W4387106998 cites W2099813784 @default.
- W4387106998 cites W2330110230 @default.
- W4387106998 cites W2385169345 @default.
- W4387106998 cites W2521823373 @default.
- W4387106998 cites W2765729099 @default.
- W4387106998 cites W2774008574 @default.
- W4387106998 cites W2810232116 @default.
- W4387106998 cites W2810316458 @default.
- W4387106998 cites W2903631937 @default.
- W4387106998 cites W2908749328 @default.
- W4387106998 cites W2914937193 @default.
- W4387106998 cites W2946284852 @default.
- W4387106998 cites W2953903648 @default.
- W4387106998 cites W2967475656 @default.
- W4387106998 cites W2974400688 @default.
- W4387106998 cites W3000090161 @default.
- W4387106998 cites W3015409196 @default.
- W4387106998 cites W3016806726 @default.
- W4387106998 cites W311638078 @default.
- W4387106998 cites W3130240621 @default.
- W4387106998 cites W3136915843 @default.
- W4387106998 cites W3138237709 @default.
- W4387106998 cites W3144293453 @default.
- W4387106998 cites W3149326528 @default.
- W4387106998 cites W3166937800 @default.
- W4387106998 cites W3208469135 @default.
- W4387106998 cites W4225530681 @default.
- W4387106998 cites W4289840686 @default.
- W4387106998 cites W4293572508 @default.
- W4387106998 doi "https://doi.org/10.1057/s41599-023-02098-8" @default.
- W4387106998 hasPublicationYear "2023" @default.
- W4387106998 type Work @default.
- W4387106998 citedByCount "0" @default.
- W4387106998 crossrefType "journal-article" @default.
- W4387106998 hasAuthorship W4387106998A5019465721 @default.
- W4387106998 hasAuthorship W4387106998A5022226509 @default.
- W4387106998 hasBestOaLocation W43871069981 @default.
- W4387106998 hasConcept C101276457 @default.
- W4387106998 hasConcept C103621254 @default.
- W4387106998 hasConcept C107482638 @default.
- W4387106998 hasConcept C111472728 @default.
- W4387106998 hasConcept C138885662 @default.
- W4387106998 hasConcept C140781008 @default.
- W4387106998 hasConcept C144133560 @default.
- W4387106998 hasConcept C162853370 @default.
- W4387106998 hasConcept C17744445 @default.
- W4387106998 hasConcept C18918823 @default.
- W4387106998 hasConcept C191511416 @default.
- W4387106998 hasConcept C199539241 @default.
- W4387106998 hasConcept C2779530757 @default.
- W4387106998 hasConcept C2780378061 @default.
- W4387106998 hasConcept C31367271 @default.
- W4387106998 hasConcept C41895202 @default.
- W4387106998 hasConcept C525551149 @default.
- W4387106998 hasConcept C63207073 @default.
- W4387106998 hasConceptScore W4387106998C101276457 @default.
- W4387106998 hasConceptScore W4387106998C103621254 @default.
- W4387106998 hasConceptScore W4387106998C107482638 @default.
- W4387106998 hasConceptScore W4387106998C111472728 @default.
- W4387106998 hasConceptScore W4387106998C138885662 @default.
- W4387106998 hasConceptScore W4387106998C140781008 @default.
- W4387106998 hasConceptScore W4387106998C144133560 @default.
- W4387106998 hasConceptScore W4387106998C162853370 @default.
- W4387106998 hasConceptScore W4387106998C17744445 @default.
- W4387106998 hasConceptScore W4387106998C18918823 @default.
- W4387106998 hasConceptScore W4387106998C191511416 @default.
- W4387106998 hasConceptScore W4387106998C199539241 @default.
- W4387106998 hasConceptScore W4387106998C2779530757 @default.
- W4387106998 hasConceptScore W4387106998C2780378061 @default.
- W4387106998 hasConceptScore W4387106998C31367271 @default.
- W4387106998 hasConceptScore W4387106998C41895202 @default.
- W4387106998 hasConceptScore W4387106998C525551149 @default.
- W4387106998 hasConceptScore W4387106998C63207073 @default.
- W4387106998 hasIssue "1" @default.
- W4387106998 hasLocation W43871069981 @default.
- W4387106998 hasOpenAccess W4387106998 @default.
- W4387106998 hasPrimaryLocation W43871069981 @default.
- W4387106998 hasRelatedWork W2026237340 @default.
- W4387106998 hasRelatedWork W2075964274 @default.
- W4387106998 hasRelatedWork W2408876202 @default.
- W4387106998 hasRelatedWork W2513277341 @default.
- W4387106998 hasRelatedWork W3046745710 @default.
- W4387106998 hasRelatedWork W3121310208 @default.
- W4387106998 hasRelatedWork W4225264877 @default.
- W4387106998 hasRelatedWork W4313553031 @default.
- W4387106998 hasRelatedWork W4386571612 @default.
- W4387106998 hasRelatedWork W2745565103 @default.
- W4387106998 hasVolume "10" @default.
- W4387106998 isParatext "false" @default.
- W4387106998 isRetracted "false" @default.
- W4387106998 workType "article" @default.