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- W4387383533 abstract "The research aim to examine the influence of service quality’s variables (i.e. tangibles, reliability, responsiveness, assurance, and empathy) on customer loyalty. Multiple linear regression method, F-test and t-test were used to analyze data. The results proved the tangibles, reliability, responsiveness, assurance and empathy variables of service quality were significantly influenced the customer loyalty at PT. Pos Indonesia(Persero) Kantor Pos Sleman, both simultaneously and partially. Furthermore, the reliability variable of service quality was identified dominantly influence the customer loyalty.
 Keywords: Service quality, tangibles, reliability, responsiveness, assurance, emphaty, customer loyalty." @default.
- W4387383533 created "2023-10-06" @default.
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- W4387383533 date "2023-06-03" @default.
- W4387383533 modified "2023-10-16" @default.
- W4387383533 title "Analisis Kualitas Pelayanan dan Pengaruhnya terhadap Loyalitas Pelanggan: Studi Kasus pada PT Pos Indonesia (Persero) Kantor Pos Sleman" @default.
- W4387383533 doi "https://doi.org/10.47467/alkharaj.v6i2.3642" @default.
- W4387383533 hasPublicationYear "2023" @default.
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