Matches in SemOpenAlex for { <https://semopenalex.org/work/W4387573169> ?p ?o ?g. }
Showing items 1 to 63 of
63
with 100 items per page.
- W4387573169 endingPage "162" @default.
- W4387573169 startingPage "153" @default.
- W4387573169 abstract "Logistics service is a key process performed by CEP enterprises. Measuring quality of service in companies from this branch of industry is a current priority that has to be achieved in order to adjust their offers to the current market requirements. This paper will indicate the possibilities of using the SERVQUAL method to measure the expected and perceived quality of logistics services offered to individual customers of shipping and forwarding companies, and also to identify areas for improvement. The study used the example of InPost LLC. The purpose of the study determined the research procedure, which included indirect research focused on the analysis of literature sources, and direct research conducted among individual customers who used the services of the research object. The SERVQUAL method enabled the formulation of a general rating of service quality, based on the discrepancies between quality as perceived and expected by survey participants, considering the significance of five dimensions." @default.
- W4387573169 created "2023-10-13" @default.
- W4387573169 creator A5015811767 @default.
- W4387573169 creator A5077332735 @default.
- W4387573169 date "2023-09-30" @default.
- W4387573169 modified "2023-10-13" @default.
- W4387573169 title "MEASURING THE QUALITY OF LOGISTICS SERVICES FOR INDIVIDUAL CUSTOMERS USING THE SERVQUAL METHOD WITH AN EXEMPLARY COMPANY FROM THE CEP INDUSTRY" @default.
- W4387573169 doi "https://doi.org/10.7862/rz.2023.hss.34" @default.
- W4387573169 hasPublicationYear "2023" @default.
- W4387573169 type Work @default.
- W4387573169 citedByCount "0" @default.
- W4387573169 crossrefType "journal-article" @default.
- W4387573169 hasAuthorship W4387573169A5015811767 @default.
- W4387573169 hasAuthorship W4387573169A5077332735 @default.
- W4387573169 hasBestOaLocation W43875731691 @default.
- W4387573169 hasConcept C10138342 @default.
- W4387573169 hasConcept C111472728 @default.
- W4387573169 hasConcept C111919701 @default.
- W4387573169 hasConcept C136703025 @default.
- W4387573169 hasConcept C138885662 @default.
- W4387573169 hasConcept C140781008 @default.
- W4387573169 hasConcept C144133560 @default.
- W4387573169 hasConcept C162853370 @default.
- W4387573169 hasConcept C182306322 @default.
- W4387573169 hasConcept C195094911 @default.
- W4387573169 hasConcept C2779530757 @default.
- W4387573169 hasConcept C2780378061 @default.
- W4387573169 hasConcept C41008148 @default.
- W4387573169 hasConcept C98045186 @default.
- W4387573169 hasConceptScore W4387573169C10138342 @default.
- W4387573169 hasConceptScore W4387573169C111472728 @default.
- W4387573169 hasConceptScore W4387573169C111919701 @default.
- W4387573169 hasConceptScore W4387573169C136703025 @default.
- W4387573169 hasConceptScore W4387573169C138885662 @default.
- W4387573169 hasConceptScore W4387573169C140781008 @default.
- W4387573169 hasConceptScore W4387573169C144133560 @default.
- W4387573169 hasConceptScore W4387573169C162853370 @default.
- W4387573169 hasConceptScore W4387573169C182306322 @default.
- W4387573169 hasConceptScore W4387573169C195094911 @default.
- W4387573169 hasConceptScore W4387573169C2779530757 @default.
- W4387573169 hasConceptScore W4387573169C2780378061 @default.
- W4387573169 hasConceptScore W4387573169C41008148 @default.
- W4387573169 hasConceptScore W4387573169C98045186 @default.
- W4387573169 hasIssue "3" @default.
- W4387573169 hasLocation W43875731691 @default.
- W4387573169 hasOpenAccess W4387573169 @default.
- W4387573169 hasPrimaryLocation W43875731691 @default.
- W4387573169 hasRelatedWork W1482263704 @default.
- W4387573169 hasRelatedWork W2039989613 @default.
- W4387573169 hasRelatedWork W2155538461 @default.
- W4387573169 hasRelatedWork W2221765817 @default.
- W4387573169 hasRelatedWork W2272294595 @default.
- W4387573169 hasRelatedWork W2295992782 @default.
- W4387573169 hasRelatedWork W2752873315 @default.
- W4387573169 hasRelatedWork W2942774403 @default.
- W4387573169 hasRelatedWork W3034370789 @default.
- W4387573169 hasRelatedWork W3151320796 @default.
- W4387573169 hasVolume "30" @default.
- W4387573169 isParatext "false" @default.
- W4387573169 isRetracted "false" @default.
- W4387573169 workType "article" @default.