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- W4387573746 abstract "The purpose of this study is to examine the influence of ESG, which has received increasing attention as a long-term strategy for creating a sustainable air transportation industry, on the attitudes and behaviors of organizational members. To this end, we examined the perceptions of ESG management activities among internal employees, who are one of the stakeholders in airlines, and analyzed the effects on job satisfaction and organizational trust. Furthermore, we demonstrated the effect of ESG activities on customer orientation, which is directly related to service performance. The results show that environmental, social, and governance factors of ESG activities positively influence job satisfaction, but only governance factors have a positive impact on organizational trust. Moreover, we illustrate the influence of ESG activities on customer orientation, which is directly related to service performance. The results of this study are expected to contribute to the understanding of the mechanisms through which ESG activity awareness affects internal members" @default.
- W4387573746 created "2023-10-13" @default.
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- W4387573746 date "2023-09-30" @default.
- W4387573746 modified "2023-10-13" @default.
- W4387573746 title "Effect of Perception of Airline ESG Management Activities on Customer Orientation" @default.
- W4387573746 doi "https://doi.org/10.15706/jksms.2023.24.3.012" @default.
- W4387573746 hasPublicationYear "2023" @default.
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