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- W43950959 abstract "How can we improve the process by which System Administrators (SAs) help users? SAs spend much of their time responding to requests from users. Better system administrators use a similar, structured, process. I present the structured process as I have seen and practiced it, examples of each step in the process, and the pitfalls of eliminating various steps. Finally I look at the paper in the larger context of a step towards improving the science of System Administration." @default.
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- W43950959 date "1999-11-12" @default.
- W43950959 modified "2023-10-03" @default.
- W43950959 title "Deconstructing User Requests and the Nine Step Model" @default.
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