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- W46202477 abstract "Distributed group support systems (DGSSs) are expected to provide any-time, any-place support for all types of group interaction. However, the computer communication channel has limited capability to transmit nonverbal cues. Therefore, it may prove difficult for DGSSs to support persuasion, an important process in group interaction which emphasizes values, attitudes, and affective messages that are often communicated face-to-face via nonverbal cues. In order to design DGSSs that facilitate the persuasion process, we will benefit from knowing which, if any, system features can best replace the varied channels of communication that are available in face-to-face interactions.This dissertation examined several dimensions of message form that relate to specific DGSS features. It was anticipated that the form of the message would be important to DGSS users both in producing and evaluating persuasive messages. Effects relating to the message form were studied through two laboratory experiments. These experiments explored questions that relate to the two areas of interaction that occur between users and the DGSS: (1) How do DGSS users' goals affect the form of messages they produce? (2) How does the message form affect persuasion of message recipients in DGSS use?Several findings were made. First, several types of message production goals are important indicators of form characteristics in the messages that are produced. Influence goals (the simple motivation to persuade) correspond to a reduced emphasis on message form; identity goals (involving ethics and self-perception) are associated with increased use of expressive text formatting and decreased time spent in graphics production; and arousal management goals (aimed at controlling apprehension) correspond to production of terse messages with many errors in spelling, capitalization, and punctuation. Second, the form of the message is not significantly related to depth of thinking (elaboration) among message recipients. Third, two dimensions of the message form correlate with specific measures of persuasion. Messages that make conformant use of language (having minimal spelling, capitalization, and punctuation errors) promote better attitudes of recipients concerning the message source. Messages that include graphical-format images are associated with a larger number of votes for the source's position. The findings suggest a number of implications for practice and research, including several system features that can be added to DGSSs to expand support for the persuasion process." @default.
- W46202477 created "2016-06-24" @default.
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- W46202477 date "1996-10-03" @default.
- W46202477 modified "2023-09-23" @default.
- W46202477 title "Distributed group support systems and the persuasion process" @default.
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