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- W52155986 abstract "AbstractThere has been widespread acceptance and adoption of client relationship management (CRM) since the late 1990s. Although some organizations have realized benefits from CRM, many problems persist. CRM of third-party logistics (3PL) enterprises has developed an ordinary operation and process improvement cost optimization model, and the optimum period of re-design logistics services process for minimum cost is defined. The model provides a basis for the establishment of implementation procedures for CRM systems, it is efficient in different stages of 3PL enterprise developing with different objectives.KeywordsClient relationship managementoptimization modelthird-party logistics" @default.
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- W52155986 date "2011-01-01" @default.
- W52155986 modified "2023-09-26" @default.
- W52155986 title "An Optimization Model for Client Relationship Management of Third-Party Logistics Enterprises" @default.
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- W52155986 doi "https://doi.org/10.1007/978-3-642-23062-2_50" @default.
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