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- W5325861 abstract "The study aimed at describing patients’ satisfaction with health care services provided in the city of Johannesburg. The research sample consisted of adult male and female patients who visited region E clinics for health services. Questionnaires were used to collect data and descriptive statistics for data analysis. Findings indicated that patients were generally satisfied with health care services provided. Recommendations included ongoing staff training to improve quality of health care and public information and education campaigns to foster community awareness and understanding of health services, develop a sense of ownership thereof, and encourage positive participation. Key terms: Accessibility; complaint procedure courtesy; consultation; information and transparency and quality of health care redressing the wrongs; value for money." @default.
- W5325861 created "2016-06-24" @default.
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- W5325861 date "2009-11-01" @default.
- W5325861 modified "2023-09-27" @default.
- W5325861 title "Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics" @default.
- W5325861 hasPublicationYear "2009" @default.
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