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• W55628060 abstract "In this thesis, a Swedish manufacturing company is investigated in terms of what business value an adoption of process management could create. It also considers what critical aspects that exist in creating a successful adoption. In addition to a qualitative single case study and a literature study, a benchmarking study is used to gain more practical insights from an organisation that already have adopted process management. The case company is functionally orientated, and has previously been much focused on product innovation. The reasons for the past success are believed to be; good prioritisation of costs, innovativeness, and agility. There has been a recent shift where more industrial customers are being targeted, and thus the demands from customers are changing. Connected with this shift, several problems have started to become more present. For example, customers complain that the company is slow at responding to problems, sales personnel argue that they do not have enough customer face-time, and there is a lack of understanding of the total costs involved in e.g. solving a quality issue. Process management is in theory described as a structured approach to manage and improve the processes of an organisation, and is a mean to achieve a higher degree of process orientation. Being process-orientated could provide benefits such as create an aligned customer focus, enhance the capabilities to react on market changes, increase transparency, and provide standardisation. However, there are also risks related to process management. For example, going too detailed in the process mapping can hamper the creative capabilities in the organisation, and process management could create a complex authority structure where power struggles occur. Analysing the case company’s situation, by using theory and information from the benchmarking study, the business value a process management adoption could create include; increased time spent on sales-generating activities, a common focus on value-adding activities for the customer, reduction of waste and costs of poor quality, and end-to-end facts to base decisions on. In order to control, manage, and make the adoption successful some critical aspects were identified; a holistic governance structure should be established, when a top-down approach is used it should be combined with local adaptation, preparations in terms of time and education are needed, focus should be on top management commitment and employee engagement, and the measurements established needs to be linked with the business strategy." @default.
• W55628060 created "2016-06-24" @default.
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• W55628060 date "2014-01-01" @default.
• W55628060 modified "2023-09-27" @default.
• W55628060 title "The business value of process management" @default.
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