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- W563212227 abstract "While mistakes in most organizations are rarely thoroughly examined, in the high-risk aviation industry, an open and democratic culture for dealing with error has been established by experts. This book initiates a new framework for active error management, which is relevant to wider industry, by drawing on this expertise. A new approach to error management in business is presented by analyzing dramatic aviation accidents, in order to reveal how diagnostic, error-permissive behavior can lead towards turning mistakes into learning opportunities. The table of contents is as follows: Introduction: Why Errors Matter; PART I - Case 1: New England Air (NE) 248 Too Scared to Ask; Case 2: Japan Airlines (JAL) 8054 Hope Replaces Action; Case 3: Birgenair 301 Authority and Mental Framing; Case 4: KLM 4805 The Pressure of the Captain's Mood; Case 5: United Airlines 173 Silent Power; Case 6: Avianca 052 Encouragement is not Empowerment; PART II - Crew Resource Management Transforming the Captain's Position – but Preserving the Hierarchical Structure Surprising Side Effects Led to a Breakthrough; PART III - Case 7: United Airlines 811 Copilot Takes Charge; Case 8: United Airlines 232 Flexible Team Enhancement; Case 9: Successful Error Detection and Correction Copilot Overrules Captain; and Case 10: Czar 52 Limits of Convention on the Contract for the International Carriage of Goods by Road (CRM)." @default.
- W563212227 created "2016-06-24" @default.
- W563212227 creator A5063624467 @default.
- W563212227 date "2013-08-08" @default.
- W563212227 modified "2023-09-24" @default.
- W563212227 title "Confronting Mistakes : Lessons from the Aviation Industry when Dealing with Error" @default.
- W563212227 hasPublicationYear "2013" @default.
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