Matches in SemOpenAlex for { <https://semopenalex.org/work/W564455008> ?p ?o ?g. }
Showing items 1 to 96 of
96
with 100 items per page.
- W564455008 abstract "Introducing this volume, this paper describes the contradictory nature of many aspects of call-centre work, drawing on the results of the EC-funded STILE project to demonstrate the difficulties of classifying call-centre workers. The lack of a clear objective ‘place’ in the technical division of labour and the social order for this transient and poorly-defined workforce is mirrored by a subjective failure, on the part of call-centre workers, to identify themselves as such. This makes it difficult to develop stable collective occupational identities that could form a basis for organisation and representation. Such conflicts are exacerbated by call-centre workers' position ‘at the interface’ between companies and their customers and between the local and the global. Many are also having to deal with the difficult transition from other types of work to call-centre work as the process of ‘callcenterisation’ sweeps through the public sector as well as private companies. The paper concludes by noting that, despite many similarities between call centres across the globe, national industrial relations systems and other aspects of particular locations still make a significant difference to the working conditions of call-centre workers." @default.
- W564455008 created "2016-06-24" @default.
- W564455008 creator A5047822495 @default.
- W564455008 date "2009-07-01" @default.
- W564455008 modified "2023-09-25" @default.
- W564455008 title "Working at the interface: call-centre labour in a global economy" @default.
- W564455008 cites W123808982 @default.
- W564455008 cites W1977970069 @default.
- W564455008 cites W2002617880 @default.
- W564455008 cites W2006761565 @default.
- W564455008 cites W2038502879 @default.
- W564455008 cites W2073528977 @default.
- W564455008 cites W2087366050 @default.
- W564455008 cites W2092632232 @default.
- W564455008 cites W2170454073 @default.
- W564455008 cites W3124312668 @default.
- W564455008 doi "https://doi.org/10.13169/workorgalaboglob.3.1.0001" @default.
- W564455008 hasPublicationYear "2009" @default.
- W564455008 type Work @default.
- W564455008 sameAs 564455008 @default.
- W564455008 citedByCount "18" @default.
- W564455008 countsByYear W5644550082012 @default.
- W564455008 countsByYear W5644550082013 @default.
- W564455008 countsByYear W5644550082014 @default.
- W564455008 countsByYear W5644550082016 @default.
- W564455008 countsByYear W5644550082017 @default.
- W564455008 countsByYear W5644550082018 @default.
- W564455008 countsByYear W5644550082019 @default.
- W564455008 countsByYear W5644550082022 @default.
- W564455008 crossrefType "journal-article" @default.
- W564455008 hasAuthorship W564455008A5047822495 @default.
- W564455008 hasConcept C10138342 @default.
- W564455008 hasConcept C111919701 @default.
- W564455008 hasConcept C121426985 @default.
- W564455008 hasConcept C127413603 @default.
- W564455008 hasConcept C144024400 @default.
- W564455008 hasConcept C144133560 @default.
- W564455008 hasConcept C15744967 @default.
- W564455008 hasConcept C169760540 @default.
- W564455008 hasConcept C17744445 @default.
- W564455008 hasConcept C182306322 @default.
- W564455008 hasConcept C18762648 @default.
- W564455008 hasConcept C198082294 @default.
- W564455008 hasConcept C199539241 @default.
- W564455008 hasConcept C2775899829 @default.
- W564455008 hasConcept C2778139618 @default.
- W564455008 hasConcept C2779808267 @default.
- W564455008 hasConcept C38104776 @default.
- W564455008 hasConcept C39549134 @default.
- W564455008 hasConcept C41008148 @default.
- W564455008 hasConcept C76155785 @default.
- W564455008 hasConcept C78519656 @default.
- W564455008 hasConcept C98045186 @default.
- W564455008 hasConcept C994546 @default.
- W564455008 hasConceptScore W564455008C10138342 @default.
- W564455008 hasConceptScore W564455008C111919701 @default.
- W564455008 hasConceptScore W564455008C121426985 @default.
- W564455008 hasConceptScore W564455008C127413603 @default.
- W564455008 hasConceptScore W564455008C144024400 @default.
- W564455008 hasConceptScore W564455008C144133560 @default.
- W564455008 hasConceptScore W564455008C15744967 @default.
- W564455008 hasConceptScore W564455008C169760540 @default.
- W564455008 hasConceptScore W564455008C17744445 @default.
- W564455008 hasConceptScore W564455008C182306322 @default.
- W564455008 hasConceptScore W564455008C18762648 @default.
- W564455008 hasConceptScore W564455008C198082294 @default.
- W564455008 hasConceptScore W564455008C199539241 @default.
- W564455008 hasConceptScore W564455008C2775899829 @default.
- W564455008 hasConceptScore W564455008C2778139618 @default.
- W564455008 hasConceptScore W564455008C2779808267 @default.
- W564455008 hasConceptScore W564455008C38104776 @default.
- W564455008 hasConceptScore W564455008C39549134 @default.
- W564455008 hasConceptScore W564455008C41008148 @default.
- W564455008 hasConceptScore W564455008C76155785 @default.
- W564455008 hasConceptScore W564455008C78519656 @default.
- W564455008 hasConceptScore W564455008C98045186 @default.
- W564455008 hasConceptScore W564455008C994546 @default.
- W564455008 hasIssue "1" @default.
- W564455008 hasLocation W5644550081 @default.
- W564455008 hasOpenAccess W564455008 @default.
- W564455008 hasPrimaryLocation W5644550081 @default.
- W564455008 hasRelatedWork W1594402073 @default.
- W564455008 hasRelatedWork W2012620040 @default.
- W564455008 hasRelatedWork W2262390135 @default.
- W564455008 hasRelatedWork W2337137280 @default.
- W564455008 hasRelatedWork W2392866968 @default.
- W564455008 hasRelatedWork W2602240082 @default.
- W564455008 hasRelatedWork W2748952813 @default.
- W564455008 hasRelatedWork W3127234922 @default.
- W564455008 hasRelatedWork W3151229811 @default.
- W564455008 hasRelatedWork W564455008 @default.
- W564455008 hasVolume "3" @default.
- W564455008 isParatext "false" @default.
- W564455008 isRetracted "false" @default.
- W564455008 magId "564455008" @default.
- W564455008 workType "article" @default.