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- W565559456 abstract "Resolve problems, place orders, satisfy existing customers...this was the realm of the traditional customer service representative. Now they're faced with an added mandate, and it's a whopper: generate new sales.Here's the breakthrough book that in-house customer service and sales management professionals have been asking for. Proactive Customer Service bridges the two disciplines to supply hands-on tips and techniques for uncovering new sales opportunities via the customer service department. Readers get step-by-step advice on how to: - focus on asking the right questions- acquire advanced listening skills- resolve objections and obstacles to close the sale.Filled with real-life scenarios and sample scripts, it provides the tools for turning a reactive customer service department into a proactive profit center." @default.
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- W565559456 date "1997-09-01" @default.
- W565559456 modified "2023-09-23" @default.
- W565559456 title "Proactive Customer Service: Transforming Your Customer Service Department into a Profit Center" @default.
- W565559456 hasPublicationYear "1997" @default.
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