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- W565947728 abstract "New security measures have made traveling more difficult and stressful for passengers. Many airports are recognizing the need to provide good customer service to ensure that passengers have the most enjoyable traveling experience possible. Tips for developing a good customer service training program are included. A good customer service program: (1) should be endorsed by top management and encompass all workers at an airport; (2) emphasizes motivational factors that foster new behaviors; (3) provides tools that enable workers to defuse potentially stressful situations; (4) recognizes and awards good customer service; (5) includes refresher training; (6) is used in combination with services such as Travelers Aid, information or volunteer ambassadors; (7) incorporates facility features such as well-designed terminals, signage and quality concessions; and (8) stays simple and focused on specific goals." @default.
- W565947728 created "2016-06-24" @default.
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- W565947728 date "2003-05-01" @default.
- W565947728 modified "2023-09-29" @default.
- W565947728 title "THE NEW CUSTOMER SERVICE CHALLENGE" @default.
- W565947728 hasPublicationYear "2003" @default.
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