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- W574072833 abstract "Privatization has led to airports being seen less as utilities and more as marketplaces that compete for passengers and traffic. In this paper, the author discusses how the close coordination between the airline marketing (in particular, route and traffic development) and quality of service functions will create revenue-enhancing synergies in both the aeronautical and non-aeronautical domains. Such synergies can only be leveraged by involving all stakeholders—customers, users, suppliers and service providers-- in the service delivery process. Tools such as passenger surveys, quality management system certification and social media can be used to monitor the efficiency and effectiveness of the process. The experience of India's aviation industry is highlighted as an example of how marketing and customer service delivery can be incorporated as part of the daily business activities to enhance the competitiveness of the airport." @default.
- W574072833 created "2016-06-24" @default.
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- W574072833 date "2011-04-01" @default.
- W574072833 modified "2023-09-23" @default.
- W574072833 title "Airline Marketing and Service Quality: Foundations for Growing Non-Aeronautical Revenue — An Indian Perspective" @default.
- W574072833 hasPublicationYear "2011" @default.
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