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- W577118103 abstract "At last a book to show you in very practical terms what real changes you have to make to become truly customer focused. - Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen." @default.
- W577118103 created "2016-06-24" @default.
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- W577118103 date "1995-01-01" @default.
- W577118103 modified "2023-09-23" @default.
- W577118103 title "Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work" @default.
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