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- W57746079 abstract "When the above was written in 1985, the majority of people had little or no contact with computing machinery. Seventeen years later personal computers are a pervasive aspect of our society and, in those intervening years, have grown exponentially in number, power, and complexity. These trends have served to wrestle computing away from the expert user and land the burden squarely on the non-expert user (Selfe et. al., 1992). At the same time, the learning curve for even simple computing has become much higher, “because even the most user-friendly software systems are not always easy to use” (Covi & Ackerman, 1995). This dichotomy of increased functionality with a burgeoning group of novice users has created a breakdown between system and user. Often a program or system will present a myriad of powerful options which user’s have no way to conceptualize, much less employ. (Carroll & Mckendree, 1987) One solution offered to this problem is an online help system (OHS). An OHS is a help function that is delivered electronically via a chosen interface. OHSs can create a bridge between the system and the user, allowing for a fuller exploitation of the technology (Silveira et al. 2001)." @default.
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- W57746079 date "2003-01-01" @default.
- W57746079 modified "2023-09-27" @default.
- W57746079 title "Portal Help: Helping People Help Themselves Through Animated Demos" @default.
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