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- W577502804 abstract "Civic Services Group (CSG) is the operations and commercial arm of Bankstown City Council. Over the years, Civic Roads has bid for external works, faced competition for its own works, but has now reverted to completing road works for Council and is not directly exposed to competition for traditional works. Nevertheless, Council would still like to see some evidence that it is getting value for money for the services Civic Roads provides. So how does a Business Unit prove it is providing value for money services? One approach to this issue is Benchmarking. This paper shares Civic Roads' experience with Benchmarking its key road maintenance services. It describes our approach, methods used, results achieved and actions taken. It also discusses future plans and shares some insights into Benchmarking. This is a practical hands on approach to Benchmarking. (a) For the covering entry of this conference, please see ITRD abstract no. E213488." @default.
- W577502804 created "2016-06-24" @default.
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- W577502804 date "2005-01-01" @default.
- W577502804 modified "2023-09-27" @default.
- W577502804 title "Benchmarking road maintenance activities" @default.
- W577502804 hasPublicationYear "2005" @default.
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