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• W57921230 abstract "The global outsourcing market is the fastest-growing segment of information technology (IT) services. The success of outsourced IT projects has been related to organizational issues such as structure and culture, and decision-making infrastructure such as process and project management methodologies. This research studies the impact of these factors on relationship quality and vendor performance. Most of the studies about the success of outsourced IT projects are from the client perspective. With the rise in the outsourcing of IT services, the amount of work performed on site by vendor employees has increased.The authors use a survey of vendor employees who work at client sites, under the supervision of the client manager, to add to the vendor's perspective of project success. The survey results indicate that the quality of the relationship between the client and vendor company has a significant impact on project outcomes. Effective process management practices at client organizations and a healthy, open organizational culture lead to improved contractor performance and a better perception of the relationship quality. Organizations need to take a more strategic view toward process management improvement efforts, and project managers need to focus on promoting formal processes, quality communication, and trustworthy behavior toward vendor employees." @default.
• W57921230 created "2016-06-24" @default.
• W57921230 creator A5042452523 @default.
• W57921230 creator A5045486998 @default.
• W57921230 date "2011-01-01" @default.
• W57921230 modified "2023-09-25" @default.
• W57921230 title "Antecedents of Project Success: The Perception of Vendor Employees" @default.
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• W57921230 doi "https://doi.org/10.1080/10686967.2011.11918319" @default.
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