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- W579247525 abstract "SUBTITLE: CARRIERS ARE TREADING A FINE LINE BETWEEN REVENUE GENERATION AND EXEMPLARY SERVICE IN THE FIGHT FOR THE BUSINESS MARKET: GRAHAM NEWTON PROFILES THE CONTACT POINTS BETWEEN AIRLINE AND PASSENGER, LOOKING AT THE SERVICE OFFERED AND THE DEVELOPMENTS IN STORE." @default.
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- W579247525 date "1999-09-01" @default.
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- W579247525 title "RELAX THE CUSTOMER -- THEN BUILD THE SALE" @default.
- W579247525 hasPublicationYear "1999" @default.
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