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- W590953558 abstract "IntroductionThe search for Quality Management methods which are appropriate in theservice sector revolves around the key differences of a service from manufacturing:• perishable: stocking to smooth demand not possible;• simultaneous: no time to correct any mistakes between creating the serviceand the customer receiving it;• heterogeneous: each service must be tailored to the particular customer;• intangible: measurement of effectiveness is subjective." @default.
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- W590953558 date "2002-09-06" @default.
- W590953558 modified "2023-09-25" @default.
- W590953558 title "Do customers know what is best for them?" @default.
- W590953558 doi "https://doi.org/10.4324/9780203464083-17" @default.
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