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- W595135080 abstract "The results of a study group review of employee performance evaluation at the San Francisco Municipal Railway are outlined. The review was undertaken as one step of a demonstration funded by the Urban Mass Transportation Administration, which is aimed at improving the reliability of transit service. Muni is currently implementing study group recommendations as part of the ongoing demonstration. The study group process was used in a previous study of safety issues at Muni and proved quite helpful. By bringing together representatives of other transit properties that have been addressing similar problems, the study group was able to brainstorm and exchange ideas. Both Muni staff and the representatives from other properties left the 4-day session with new insights and ideas. The study group addressed several components of a performance standards and motivation program, including measurement of performance, setting targets, establishing incentive and awards programs, ongoing procedures for appraisal and communication, and outlining and operating under a system of discipline. Among the aspects of performance discussed were attendance and punctuality; adherence to schedule; safety; courtesy and appearance; stress and substance abuse; and general conformance to rules, procedures, and directives." @default.
- W595135080 created "2016-06-24" @default.
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- W595135080 date "1985-01-01" @default.
- W595135080 modified "2023-09-23" @default.
- W595135080 title "TRANSIT OPERATOR PERFORMANCE EVALUATION: STUDY GROUP REVIEW AT MUNI" @default.
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