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- W596847501 abstract "Chapter 1: What Is CRM and Why Should I Care? Chapter 2: Does CRM Really Work? Chapter 3: Leadership and Followership: The First Two Essential CRM Skills. Chapter 4: How It Works: the CRM Loop Process. Chapter 5: The Missing Link in CRM. Chapter 6: Attitude Adjustments. Chapter 7: CRM at the Tip of the Spear. Chapter 8: The Most Dangerous Game: General Aviation and the CRM Solution. Chapter 9: The Nest: The Role of Culture in CRM Effectiveness." @default.
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- W596847501 date "2001-01-01" @default.
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- W596847501 title "Culture, environment, and CRM" @default.
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