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- W599203905 abstract "Recent years have witnessed a marked increase in interest by researchers and practitioners in the concept of harmonization. However, they fail to present performance measures to evaluate the extent of achieved after implementing initiatives. At a level, measures provide information to control and manage processes in order to improve them. Given the importance of in improvement as has been attributed in the literature, there is a need of measures to evaluate to what extent processes are harmonized (i.e. to what extent differences and inconsistencies are eliminated). The aim of this study is to develop and validate a set of operational measures to evaluate the level of of business processes in an organization. The research approach was composed of two phases: First, an exploratory phase to derive a measurement model composed by a set of measures of harmonization; and second, a confirmatory phase to empirically assess the measurement model derived. As a result, a valid and reliable hierarchical measurement model was developed composed by a second order formative construct process harmonization and three first order reflective constructs: representing data, resources and IT-related measures. Keywords: harmonization, business process, hierarchical measurement model, partial least squares" @default.
- W599203905 created "2016-06-24" @default.
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- W599203905 date "2013-01-01" @default.
- W599203905 modified "2023-10-09" @default.
- W599203905 title "The development of measures of process harmonization" @default.
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