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- W601056658 abstract "The satisfaction level on different aspects stated by customers may be very useful in order to determine which particular areas need to be improved in the provision of transport services,- in this case, intermodal services. In this regard, a number of theories remark the need to evaluate the quality through surveys. But the level of satisfaction does not indicate quality directly, since it is highly dependent on the respondents’ expectations and on intrinsic characteristics of the aspects being evaluated, and, therefore, is not an objective measure. Here the authors have evaluated the quality of five interchange stations through passenger’ surveys, in order to determine the service areas that are worst performing. A methodology for homogenising the quality levels reported- therefore, not real but perceived quality- has been developed to achieve the objectives." @default.
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- W601056658 date "2015-01-01" @default.
- W601056658 modified "2023-09-23" @default.
- W601056658 title "Comparing the Heterogeneity: An Analysis of the Perceived Quality of Passenger Interchange Stations in Europe" @default.
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