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- W601960566 abstract "Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid." @default.
- W601960566 created "2016-06-24" @default.
- W601960566 creator A5055756488 @default.
- W601960566 date "1994-09-01" @default.
- W601960566 modified "2023-09-27" @default.
- W601960566 title "Dealing With Demanding Customers: How to Turn Complaints into Opportunities" @default.
- W601960566 hasPublicationYear "1994" @default.
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