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- W603379983 abstract "I recently read a paper about Total Quality Management (TQM). In seven pages of text the term Total Quality Management or the acronym TQM was repeated 152 times. In addition, the author employed repeated usage of the word quality, by itself or in terms that border upon becoming cliches. Further, the paper described a dedicated infrastructure piled on a regular organization in the form of a special office and various committees. Barely afloat amid the promotion of TQM, per se, was the simple truth, quality improvement comes from process improvement." @default.
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- W603379983 date "1991-05-01" @default.
- W603379983 modified "2023-09-25" @default.
- W603379983 title "A Note on Total Quality Management: Building Quality or Bureaucracies?" @default.
- W603379983 doi "https://doi.org/10.5957/jsp.1991.7.2.77" @default.
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