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- W607223565 abstract "This paper describes the Minnesota Department of Transportation's (MnDOT's) business approach to the development of an updated maintenance management system. MnDOT developed a maintenance management system that would help them measure how well they were doing from a customer-defined quality point of view. Included in the process was a redefining of products and services from a customer point of view, which led to the identification of indicators by which the customer measures their performance." @default.
- W607223565 created "2016-06-24" @default.
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- W607223565 date "1995-12-01" @default.
- W607223565 modified "2023-09-27" @default.
- W607223565 title "DRIVING CUSTOMER DEFINED QUALITY INTO HIGHWAY MAINTENANCE" @default.
- W607223565 hasPublicationYear "1995" @default.
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