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- W610299098 abstract "SUBTITLE: MICHAEL J. BELL REPORTS ON THE VITAL, DYNAMIC AND HUGELY CHALLENGING ROLE OF CUSTOMER SERVICE LEADERS. AN INCREASINGLY IMPORTANT STEPPING STONE ON THE PATH TO THE TOP, THEY HAVE TO BALANCE THE CONFLICTING DEMANDS OF CUSTOMERS AND SHAREHOLDERS -- WHILE ADDRESSING THE SENSITIVITIES OF THEIR STAFF." @default.
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- W610299098 date "2001-07-01" @default.
- W610299098 modified "2023-09-23" @default.
- W610299098 title "THE UNSUNG HEROES -- CUSTOMER SERVICE LEADERS" @default.
- W610299098 hasPublicationYear "2001" @default.
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