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- W611501176 abstract "The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About." @default.
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- W611501176 date "1985-01-01" @default.
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- W611501176 title "A passion for excellence" @default.
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