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- W613904404 abstract "The vast majority of public transit networks now take an interest in their customers, present and potential. This may be due to market forces, the need and will to improve economic performance, or simply to the concern for improving their image and making them more attractive, but in all cases the client is drawing closer to the center of the company. The article looks at how the public transit system deals with customer service." @default.
- W613904404 created "2016-06-24" @default.
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- W613904404 date "2000-03-01" @default.
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- W613904404 title "MANAGING THE RELATIONSHIP WITH OUR CLIENTS" @default.
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