FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W615029932> ?p ?o ?g. }

• W615029932 abstract "ABSTRACTe-Services, or customer service, over the Internet is becoming increasingly popular and well traveled, but it is also rapidly changing along with new needs and demands as well as new technology. Many companies are about to experience the change from just using the web as a static service tool to be able to use the web as an interactive medium and an online extension of their business. Simplexica has developed, and implemented, their own e-service where their customers have access to their personal pages where they receive news and publications. The main purpose, though, is to make their technical expertise available for their trusted partners and customers in order for them to design their own technical system and to place orders online. Simplexica’s experience from the e-service implementation has proven to be a success in some markets, within some areas and with some customers, but the e-service is still struggling to get utilized to it’s full potential and showing an return on investment.The purpose and objective of this thesis report is to analyze and generally describe the e-service portal and the e-service business process used by Simplexica today in order to find areas and functions within e-service which Simplexica can use and apply to improve their existing e-service business process. This thesis report also aims to analyze and evaluate the return on investment of the e-service.More specifically the thesis work strives to answer: How could the e-service process in place at Simplexica today be described? How to best globally utilize the full concept of e-service at Simplexica? Where is the return on investment at Simplexica?The theoretical framework includes e-services, customer relationship management, business process management and methods of identifying gains, which is combined with a hermeneutic scientific perspective, a deductive research approach and a qualitative method in order to identify and evaluate different ways of calculating a return on investment that would be useful to Simplexica.There is no simple solution to the dilemma, but the author summarizes the findings and recommendations in a suggested action plan where changes within Simplexica’s current e-service concept and the financial benefits of the investment, are in focus by: removing the barriers for using the e-service where a key element is to create a common understanding, internally and externally, for their current e-service and e-process. measuring key indicators and to incorporate crucial customer data analyzing the return on investment and estimating the effect and value of intangible benefits establishing a model for determining a successful investment based on a variant of the 5-table extending, upgrading and changing the current e-service by using new technology as, for instance, M2M and e-mail channeling, and to introduce a total customer service strategy throughout Simplexica." @default.
• W615029932 created "2016-06-24" @default.
• W615029932 creator A5000858371 @default.
• W615029932 date "2007-01-01" @default.
• W615029932 modified "2023-09-27" @default.
• W615029932 title "e-Services - where is the return on investment?" @default.
• W615029932 hasPublicationYear "2007" @default.
• W615029932 type Work @default.
• W615029932 sameAs 615029932 @default.
• W615029932 citedByCount "0" @default.
• W615029932 crossrefType "journal-article" @default.
• W615029932 hasAuthorship W615029932A5000858371 @default.
• W615029932 hasConcept C10138342 @default.
• W615029932 hasConcept C139719470 @default.
• W615029932 hasConcept C144133560 @default.
• W615029932 hasConcept C162324750 @default.
• W615029932 hasConcept C162853370 @default.
• W615029932 hasConcept C169549615 @default.
• W615029932 hasConcept C182306322 @default.
• W615029932 hasConcept C189423186 @default.
• W615029932 hasConcept C2778348673 @default.
• W615029932 hasConcept C2780378061 @default.
• W615029932 hasConcept C41008148 @default.
• W615029932 hasConcept C61063171 @default.
• W615029932 hasConcept C68595000 @default.
• W615029932 hasConceptScore W615029932C10138342 @default.
• W615029932 hasConceptScore W615029932C139719470 @default.
• W615029932 hasConceptScore W615029932C144133560 @default.
• W615029932 hasConceptScore W615029932C162324750 @default.
• W615029932 hasConceptScore W615029932C162853370 @default.
• W615029932 hasConceptScore W615029932C169549615 @default.
• W615029932 hasConceptScore W615029932C182306322 @default.
• W615029932 hasConceptScore W615029932C189423186 @default.
• W615029932 hasConceptScore W615029932C2778348673 @default.
• W615029932 hasConceptScore W615029932C2780378061 @default.
• W615029932 hasConceptScore W615029932C41008148 @default.
• W615029932 hasConceptScore W615029932C61063171 @default.
• W615029932 hasConceptScore W615029932C68595000 @default.
• W615029932 hasLocation W6150299321 @default.
• W615029932 hasOpenAccess W615029932 @default.
• W615029932 hasPrimaryLocation W6150299321 @default.
• W615029932 hasRelatedWork W1532052294 @default.
• W615029932 hasRelatedWork W1604946877 @default.
• W615029932 hasRelatedWork W1873825101 @default.
• W615029932 hasRelatedWork W1972134403 @default.
• W615029932 hasRelatedWork W1982188220 @default.
• W615029932 hasRelatedWork W225195529 @default.
• W615029932 hasRelatedWork W2496451886 @default.
• W615029932 hasRelatedWork W2545226250 @default.
• W615029932 hasRelatedWork W2605872204 @default.
• W615029932 hasRelatedWork W2896160556 @default.
• W615029932 hasRelatedWork W2992089038 @default.
• W615029932 hasRelatedWork W3119347814 @default.
• W615029932 hasRelatedWork W3209056324 @default.
• W615029932 hasRelatedWork W819502312 @default.
• W615029932 hasRelatedWork W89665231 @default.
• W615029932 hasRelatedWork W94105837 @default.
• W615029932 hasRelatedWork W2185076601 @default.
• W615029932 hasRelatedWork W2266452812 @default.
• W615029932 hasRelatedWork W2610899270 @default.
• W615029932 hasRelatedWork W793066071 @default.
• W615029932 isParatext "false" @default.
• W615029932 isRetracted "false" @default.
• W615029932 magId "615029932" @default.
• W615029932 workType "article" @default.