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- W61818483 abstract "Total quality management and continuous quality improvement are important tools for survival in today's turbulent economy. The George Washington University Medical Center (GWUMC) has initiated institution-wide training in total quality improvement. The FOCUS-PDCA process is one specific instrument used at GWUMC to pursue the goal of total quality. The FOCUS-PDCA acronym stands for: Find a process to improve; Organize a team that knows the process; Clarify current knowledge of the process; Understand the causes of process variation; Select the process improvement; and then Plan, Do, Check, Act. The FOCUS-PDCA process was used to solve a real-world problem in the Central Laboratory of GWUMC. Dramatic improvement in the success rate of phlebotomists resulted, and the percent of unable to draw events decreased from more than 5% to less than 1%." @default.
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- W61818483 date "1993-10-05" @default.
- W61818483 modified "2023-09-27" @default.
- W61818483 title "CQI in action in the central laboratory." @default.
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