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• W619448779 abstract "Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage cu ..." @default.
• W619448779 created "2016-06-24" @default.
• W619448779 creator A5007232642 @default.
• W619448779 creator A5017095385 @default.
• W619448779 creator A5043735319 @default.
• W619448779 date "2009-01-01" @default.
• W619448779 modified "2023-09-27" @default.
• W619448779 title "The pattern of customer complaint behaviour in public transportation" @default.
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