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- W62053311 abstract "This study measured broadband service quality from the perspective of the engineering students in the higher institutions. Study was carried out by using a questionnaire survey to collect the relevant information from engineering students from 15 institutions of higher education in Selangor and Kuala Lumpur. Researcher examines the engineering students’ requirements and satisfaction on broadband services in 4 areas: quality of network, application of internet service, facilities and others. Respondents were asked to rate the importance and their satisfaction level on broadband services in their higher institution. The collected data were analyzed by using mean value techniques and perceived service quality ratio. Result showed that all the factors under the selected areas were rated as important by the engineering students however, the satisfaction level of respondents on broadband services is considered low. Perceived service quality ratio indicates that all factors were rated as low quality. Based on the results it can be concluded that a lot of things need to be done by the higher institution in order to enhance the customer satisfaction on broadband services." @default.
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- W62053311 date "2008-01-01" @default.
- W62053311 modified "2023-09-27" @default.
- W62053311 title "MEASURING BROADBAND SERVICE QUALITY: ENGINEERING STUDENTS PERSPECTIVE" @default.
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