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- W622504590 abstract "This article presents the idea of going beyond achieving safety for railway passengers to achieving peace of mind. Perceptions of railway passengers towards various hazards are studied using two stage random sampling of a population of 1,200 men and women from across Japan. Reactions to accidents within various modes of transportation are compared with those in the railways, such as highway traffic accidents and airplane accidents, and then ranked according to intensity. The importance of gaining the trust of railway passengers is discussed, as it relates to shared values - making passengers feel as though the railway employees understand and relate to their passengers." @default.
- W622504590 created "2016-06-24" @default.
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- W622504590 date "2011-01-01" @default.
- W622504590 modified "2023-09-28" @default.
- W622504590 title "Positive Trust and Negative Trust" @default.
- W622504590 hasPublicationYear "2011" @default.
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