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- W624003498 abstract "IntroductionMultinational organizations are continuously transforming themselves into nimble, global competitors, through a process that is enabled by the practice of outsourcing and offshoring strategies (Couto et al., 2008).Offshoring refers to the completion of business tasks, functions or processes outside the fimfs home country, but it is no longer just a labour arbitrage strategy. For more and more companies, offshoring is turning into a means to gain access to qualified personnel and to increase organizational flexibility and competitiveness (Farrell et al., 2006; Lewin and Peeters, 2006; Lewin and Couto, 2007; Bunyaratavej et al., 2007; Manning et al. 2008; Couto et al. 2008; Lahiri and Kedia, 2011).Despite the extant literature, to our best knowledge, the complex dynamics of this phenomenon is not well understood (Manning et al. 2008). Although providers play a crucial role determining the success of an offshoring partnership (Lahiri and Kedia, 2009; Lahiri et al., 2012), most of the published research is focused on the clients' perspective and unnoticed the dimension of the providers (Mao et al., 2008; Lahiri and Kedia, 2009; Aundhe and Mathew, 2009; Lahiri et al., 2012).Considering this gap in the literature, the goal of our research is to analyse the context of the Portuguese providers, which is particularly pertinent after the identification of the country as one of the eleven developed countries better prepared to receive globally sourced services in the IT sector1. Particularly, we would like to analyse the expectations of these providers, when they engaged in offshoring activities.Given the absence in the literature of formal theories addressing the particular case of the expectations of offshoring providers we propose an exploratory approach, based on Grounded Theory.This paper is divided into five main sections. In Section 1 we introduce the research subject. In Section 2 we make a literature review on Offshoring: first by defining its key concepts (2.1), and then by analysing the main aspects framed in the literature (2.2). In Section 3 we present the methodological approach we propose to apply in our research; in Section 4 we describe our main findings; and in Section 5 we conclude.Literature Review on OffshoringDefinition of key conceptsGlobalization been influencing the competitive behaviour of firms in their different aspects: supply chain, marketing, corporate strategy and organizational structure (Bunyatarajev et al., 2007). Particularly, the increasingly competitive global business environment led companies to focus on cost-cutting strategies, such as offshoring (Lewin and Peeters, 2006). However, nowadays reducing labour costs is no longer the single strategic driver behind offshoring implementations, and other factors like assessing pools of highlyskilled workforce, or increasing organizational flexibility are gaining importance (Farrell et al., 2006; Lewin and Peeters, 2006; Bunyaratavej et al., 2007; Lewin and Couto, 2007; Manning et al. 2008; Couto et al. 2008; Lahiri and Kedia, 2011).Likewise, literature revealed that companies are increasingly recurring to outsourced activities to create value and to fuel their accelerated innovation (Couto et al. 2008; Manning et al. 2011), and therefore outsourcing has expanded rapidly in recent years, offering client firms the opportunity to select from a range of full-service and specialist providers for specific needs (Manning et al., 2011, p. 382).Thus, these two concepts, offshoring and outsourcing, are occasionally confused (Bunyatarajev et al., 2007; Manning et al. 2008). While offshoring denotes the performance of tasks and business functions across national borders (Manning et al., 2008); outsourcing consists on the delivery of products or services of the firm by a specialist third-party provider, within or outside of the firm's national border (Manning et al. …" @default.
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- W624003498 title "In the shadow of offshoring: an exploratory study of the expectations of providers" @default.
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