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- W626239380 abstract "This article was based on the premise that there are two primary elements in transit management: effectiveness (identifying and doing those things which best serve the community) and efficiency (doing what we do in the best way). Effectiveness, a political issue, includes the setting of service goals and standards which will be implemented by the transit system. A major subset of effectiveness is equity, i.e., defining the balance between serving transit needs and returning to various communities some portion of the tax revenue. Transit management should do all that it can to encourage the policy board to make effectiveness decisions because the policy board is most expert at politics. Efficiency, service provided in the most efficient manner, should primarily be under management control and less dependent on politics than is effectiveness. It is important to keep issues of effectiveness and efficiency clearly separated since mixing of the two unnecessarily clouds the issue. Management performance can be measured through the use of performance indicators: number of boardings per passenger trip, subsidy contributed per subsidy expended, subsidy per revenue service hour, and passengers per service hour. Performance indicators should be used generally to identify the proper questions to ask to obtain better system performance. Effectiveness indicators compare the performance of the transit system to the goals set by the policy board and performance this year and previous years. Efficiency indicators compare the performance of the agency to previous years and to other similar agencies. The transit industry must strive to (a) correct public concept of cost of public service, (b) address internal management controls and performance and (c) research further into management and performance. The author concludes that the most important issue which is going to face transit in the future is the issue of management and management performance." @default.
- W626239380 created "2016-06-24" @default.
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- W626239380 date "1979-11-23" @default.
- W626239380 modified "2023-09-22" @default.
- W626239380 title "EFFECTIVENESS AND EFFICIENCY: EVALUATING TRANSIT'S PERFORMANCE" @default.
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