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- W634883965 abstract "Communication directly affects performance. There is every reason to make the best of it. In a busy life many communication errors, inadequacies or omissions occur not as a result of lack of knowledge or understanding, but as a result of a lack of thought. Matters are skimped. Memos or reports are sent without being given the benefit of proper preparation. Meetings are run ad hoc, without clear objectives or agendas. And things are said on the spur of the moment that people live to regret. Much of the problem is time. Other pressures seem to intervene and rushing something else is seen as a maybe unfortunate necessity. Yet sorting out what occurs if things go wrong takes tune too sometimes more than can be saved by rushing. Of course, communicating well takes time, but there is no need for it to take much more than it would to communicate less well. What is more, any small amount of extra time so spent can be easily justified in terms of the impact it has on the individual, those around them and the organization as a whole. Communicating effectively with people means understanding and thinking of both what makes communication work and how others view and respond to the whole process. It is to the latter that we turn in the next chapter. Meantime, the key issues here are: (1) never to underestimate the power of communications for good or ill; (2) to realize that everyone has a personal responsibility for communicating well and that mistakes or excellence by the individual can have wide impact; (3) to see communications as something needing study and care and to be actively worked at (it is all too easy to assume communications are straightforward, forget to engage the brain and suffer the consequences)." @default.
- W634883965 created "2016-06-24" @default.
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- W634883965 date "2011-10-06" @default.
- W634883965 modified "2023-09-27" @default.
- W634883965 title "Communication: its nature, scope and purpose" @default.
- W634883965 doi "https://doi.org/10.1049/pbmt024e_ch1" @default.
- W634883965 hasPublicationYear "2011" @default.
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