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- W636738306 abstract "No approach is better known or more controversial than hiring outside management consultants to effect change. Management consulting has been extensively used in private industry for more than five decades in the US. However, the application of management consulting assistance to public transport has been less widespread, and has often been limited to specialised services on organisation issues or major strategic decisions. The management study approach presented in this paper is comprehensive in approach and recognises that significant improvement can only be achieved by a coordinated programme of changes in a wide range of functions within the public transport operator. It is a process that relies heavily on the active and positive participation of the public transport management staff. The management consultants act as agents for change or catalysts within the existing organisation. The application of these experienced public transport consultants is best applied through a two-stage programme. Stage I of the programme is designed to comprehensively overview the public transport operator's functions. Its best analogue is a diagnostic survey in which no stone is left unturned. Unlike the stage I diagnostic, the stage II work is implementation, that is real-world improvements in operating cost effectiveness and efficiency. Examples of these implementation achievements are provided within this paper in case study format from our recent West Yorkshire, Chicago, and other management studies. A series of case study examples are provided in the paper to illustrate the achievements possible under the management study approach. These case studies include changes to fares structure, service level and route configuration changes, and management information improvements. These case studies illustrate how the two stage approach of diagnostic and implementation supports the ordered and effective implementation of improvement within public transport agencies. (Author/TRRL)" @default.
- W636738306 created "2016-06-24" @default.
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- W636738306 date "1983-01-01" @default.
- W636738306 modified "2023-09-25" @default.
- W636738306 title "THE MANAGEMENT STUDY APPROACH FOR EFFECTING PUBLIC TRANSPORT IMPROVEMENT" @default.
- W636738306 hasPublicationYear "1983" @default.
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