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- W636880241 abstract "Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement" @default.
- W636880241 created "2016-06-24" @default.
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- W636880241 date "2014-05-21" @default.
- W636880241 modified "2023-09-26" @default.
- W636880241 title "Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust" @default.
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