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- W63908040 abstract "A considerable amount of research has been conducted on user acceptance of information systems. In addition, new systems are bought or developed by organizations to improve efficiency, effectiveness, and employees' job performance. However, to attain these advancements, it is critical for system to be accepted and used by employees within organization.Within user acceptance field, research has mainly focused on usage and its predictors. To improve usage, organizations provide trainings and, support under heading of change management. This research identifies to what extent change management influences usage and its predictors. Herefore, change management is operationalized as the extent to which an employee has awareness, desire, knowledge, ability and reinforcement to change and uphold behavior, attitude & skills. The developed model is mainly based on UTAUT model of Venkatesh et al. (2003). Moreover, habit and task-technology fit added based on work of Limayem et al. (2007) and Pai & Tu (2011). The developed model is empirically tested through a survey at two customers of Avanade and LinkedIn users. Habit was found to be central construct, predictable for 56% and, influenced by effort expectancy, task-technology fit and change management." @default.
- W63908040 created "2016-06-24" @default.
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- W63908040 date "2014-01-01" @default.
- W63908040 modified "2023-09-27" @default.
- W63908040 title "Using Change Management to improve CRM User Acceptance" @default.
- W63908040 hasPublicationYear "2014" @default.
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