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Matches in SemOpenAlex for { <https://semopenalex.org/work/W63942012> ?p ?o ?g. }

• W63942012 abstract "The degree of customer satisfaction is measured on an ordinal scale in evaluating a customer opinion programme. Two random component threshold models are fitted to the results data. Estimation of the parameters in the models and variance components are given by residual maximum likelihood method. The predicted values of the probability of selecting a specific response category are given for all customers. A threshold is selected and customers are then divided into happy and unhappy groups." @default.
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• W63942012 date "2004-01-01" @default.
• W63942012 modified "2023-09-24" @default.
• W63942012 title "Random Component Threshold Models in a Customer Satisfaction Evaluation" @default.
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