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- W640960003 abstract "A complete and practical road map to achieving unprecedented business success through digital innovation excellenceIn this breakthrough book, world-renowned innovation strategist Nicholas J. Webb uncovers secrets of world's best innovators. And what he found is that there is a new phenomenon that he calls which is sweeping world. In this powerful book, Webb clearly defines innovation as the process of delivering exceptional value through active listening. His case studies show how great organizations like Kodak, IndyCar, U.S. Army, and Southwest Airlines have used Digital Innovation to drive colossal success. Webb also discusses how Dell Computers has set up their own Digital Command Center to monitor over 70,000 keywords in over 11 languages to listen, to learn, and to ultimately invent world-class technologies. He predicts that Digital Innovation will replace term Open Innovation and that ultimately every successful organization in world will hire a Chief Listening Officer (CLO).Demystifies hyper-complex world of Digital InnovationPresents comprehensive case examples of how organizations both large and small have deployed Digital Innovation methodologies to grow both sales and profitShows how organizations are using digital media, Web 2.0, and social media to connect to their customer communities and internal stakeholders alikeWith free online training that will help you put theory into practice, The Digital Innovation Playbook prepares you to implement a Digital Innovation culture into your corporate life." @default.
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- W640960003 date "2011-07-05" @default.
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- W640960003 title "The Digital Innovation Playbook: Creating a Transformative Customer Experience" @default.
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