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• W6417965 abstract "Abstract Post-industrial firms exhibit characteristics that profoundly affect the range, complexity, and delivery of knowledge required by employees. This raises the question of whether new principles are needed to guide training in the post-industrial firm. The article argues that three fundamental principles that apply to training and learning generally are also applicable to today's business organizations: (1) approach training scientifically, (2) treat employees as active learners, and (3) make learning an ongoing process. Training managers should tailor these principles to fit the specific training and learning needs of their organizations. Introduction Our post-industrial age marks not only the end of the heyday of the industrial era, but the emergence of a distinctive kind of business organization. While this new, post-industrial, kind of firm is a more-or-less orderly development out of older organizational structures (Bigner, 1999), it exhibits a number of important characteristics that distinguish it from past business organizations. Most obviously, post-industrial firms are ones that increasingly engage in activities that do not require a heavily industrial infrastructure. They are also characterized by changing phenomena involving such key factors as the firm's purposes, its internal and external operating environments, the nature of the tasks to be performed, how and how fast the firm changes, and its structural and functional mechanisms (Parham, Santiago, & Sue, 1998). The post-industrial firm is also the locus of profound changes in the range, depth, complexity, and timely delivery of the knowledge and skills required by employees to perform their jobs effectively. These changes have important implications for training and learning in today's workplace and raise crucial questions for training managers. These include questions such as the following: What training and learning principles are appropriate for the new business environment? Do substantially new conditions indicate that a novel set of principles is needed in the post-industrial firm? Or can at least some older gaining principles be carried forward into the new environment? This article provides at least partial answers to these questions. The first section of the article discusses how characteristics of post-industrial firms affect workplace training and learning. The second part identifies three basic principles that are applicable to virtually any training environment, principles that training managers can carry forward into the post-industrial workplace to help guide their efforts in developing and implementing effective training and learning programs. Increased Training Needs of the Post-industrial Firm One of the most significant characteristics of today's firms is a change in the kinds of work that people perform. This is largely due to the fact that the success of firms in the new information and knowledge society is increasingly measured not by the muscle power exercised by its employees but by their effective use of information. The result is a growing need in the post-industrial firm for professional, technical, and clerical white-collar workers (Bell, 1973). Another important characteristic of today's firms is rapid change (Tetenbaum, 1998; Tushman & Nadler, 1999), which greatly affects training necessities. The industrial workplace was characterized by simple, stable, standardized tasks; in fact, many staffing models still assume stable job duties over relatively long periods (Murphy, 1998). However, job descriptions in the post-industrial workplace are increasingly fluid rather than fixed. Moreover, this is a dynamic fluidity, for the modern firm is still undergoing the structural and functional transformations necessary to take into account advances in information technology and meet new demands of global markets (Peters, 1999). Because of the modern firm's fluid nature, employees must be continually learning and perfecting new, often complex competencies. …" @default.
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• W6417965 date "2004-03-22" @default.
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• W6417965 title "Training and Learning in the Post-industrial Workplace" @default.
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